All items sold by MonaDea are digital products, personalized to the information you provide at checkout. Because of this, our refund policy works a little differently than a typical physical-goods store.
Before Your Reading Is Delivered
If you contact us before your personalized reading has been prepared, we're happy to cancel your order for a full refund, or correct any information you provided (birth date, question, etc.) at no charge.
After Your Reading Is Delivered
Because each reading is personalized and generated specifically for you, we generally cannot offer refunds once it has been delivered — the same way a custom, made-to-order item can't be resold once it's created.
That said, if something went genuinely wrong on our end — for example, you received the wrong reading, a technical error affected your file, or the content clearly doesn't match what you ordered — contact us within [X days] and we'll make it right, whether that's a correction, a replacement reading, or a refund at our discretion.
What We Can't Refund For
- Dissatisfaction with the content or outcome of a reading itself (these are reflective, spiritual guidance — not guaranteed predictions, see our FAQ)
- Incorrect information you provided at checkout (birth date, question, etc.) once your reading has already been prepared using that information
- Change of mind after delivery
How to Request
Contact us at info@monadea.org with your order number and a description of the issue. We aim to respond within 5 business days.