Frequently Asked Questions

Ordering & delivery

How do I receive my reading?

Enter the information your reading requires (date of birth or question) in the field provided at checkout. Your personalised reading is delivered as a PDF file to your email within 24 hours. See Delivery & Payment.

What information do I need to provide?

Numerology and astrology readings need your date of birth, tarot and rune readings need your question, and compatibility readings need the second person’s details. Each product page lists exactly what is needed.

Can I order a reading as a gift?

Yes. Enter the recipient’s details instead of your own and mention in the order notes that it is a gift. Please make sure the recipient is happy for you to share their information.

I haven’t received my reading. What should I do?

Check your spam folder first. If it’s still missing 24 hours after your order, email us with your order number and we will resend it.

How do I pay?

By Visa or Mastercard at checkout. Prices are in US dollars, and your card is charged when you place the order.

About the readings

Are readings guaranteed to be accurate?

No. Our readings offer reflective, spiritual guidance and perspective, not verified facts or guaranteed predictions. They do not replace your own judgment or professional advice.

Do you offer medical, legal or financial advice?

No. Some readings touch on health, money or legal situations, and these listings say so clearly. Please treat them as reflective guidance alongside, never instead of, advice from a qualified professional.

Can a spell or ritual make someone fall in love with me or act against their will?

No, and we do not offer readings framed that way. Our love-focused guides are about your own feelings, confidence and openness, never about controlling another person.

Refunds & support

What is your refund policy?

You can cancel for a full refund before we start preparing your reading. After delivery, refunds are given if the reading was late, wrong or not as described. Full details are in our Refund & Return Policy.

I made a mistake in my order. What can I do?

Email us as soon as possible, ideally before your reading is prepared, and we will correct it free of charge.

My question isn’t answered here.

Email us at info@monadea.org. We reply within 2 business days.